Warranty and returns

Return & Refund Policy

1. Return Eligibility

We accept returns for eligible items within 30 days of delivery, subject to the conditions below:

Items must be unused, uninstalled, and in original condition

Items must be returned with original packaging and accessories

Proof of purchase is required

Returns requested after this period may not be accepted.

2. Non-Returnable Items

The following items are non-returnable unless defective or damaged upon arrival:

Used, installed, or altered items

Items damaged due to misuse or improper handling

Items returned without prior authorization

3. “Not as Described” Claims

If you believe the item is not as described, you must:

Provide clear photos or videos demonstrating the issue

Please note:

Minor variations in color, packaging, or appearance that do not affect functionality are not considered “not as described”.

4. Return Authorization & Shipping

All returns must be approved by us before shipping

Once approved, we may provide a prepaid return shipping label at our discretion

The buyer must cooperate with the carrier to complete the return

Failure to return the item after receiving a prepaid return label will be considered a refusal to return, and refunds will not be issued.

5. Refunds

Refunds are processed only after the returned item is received and inspected

Refunds will be issued to the original payment method

Shipping fees, handling fees, or customs duties are non-refundable unless required by law

6. Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos or videos.

Failure to notify us within this timeframe may affect eligibility for a refund or replacement.

7. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute before completing the return process may result in:

Delay or denial of refund

Suspension of customer support for the order

We reserve the right to dispute chargebacks when the buyer keeps the merchandise without returning it.

8. Contact Information

For return requests or questions, please contact us via the email or platform message associated with your order.

9. Policy Acknowledgment

By placing an order, the buyer acknowledges and agrees to this Return & Refund Policy.